Terms and conditions
The conditions we sell under. Written to be understood, not to hide anything.
In force since 24 de septiembre de 2026.
These terms are published in Spanish only. The company is in Colombia and subject to Colombian law, so the Spanish text is the one that governs. Ask us and we will walk you through any part of it in English.
1Who we are
This site is operated by TIQUETES DE VUELOS.COM S.A.S, NIT 901.475.146-3, domiciled in Envigado, Antioquia, Colombia. We are registered in the National Tourism Registry under number 159291 and accredited by IATA under number 76570756.
Our activity is supervised by the Superintendency of Industry and Commerce. By using the site or buying from us, you accept these conditions.
2What we do and what we do not
We are a travel agency. We sell and issue tickets, and we book hotels, transfers and packages with the suppliers we have contracts with. Whoever provides the service — the airline, the hotel, the tour operator — is not us.
That matters when something goes wrong: if an airline cancels, delays, changes an itinerary or loses luggage, the airline is responsible and its rules are the ones that govern. We help you handle it and we stay with you, but we cannot answer for a decision we did not take.
If a supplier fails to deliver before the service is provided, we help you claim against them and recover what is due.
3Prices, taxes and currency
Prices are shown in Colombian pesos and include the applicable taxes and charges. What you see on screen is what is charged: no new charges appear at the end.
Our margin is included in that price. Air fares change on their own and often: a price you looked up stops being valid within minutes, and it is not fixed until the payment is confirmed.
If a price appears through an obvious error — an international flight for a few thousand pesos, say — we are not obliged to honour it. We tell you and we return what you paid, in full.
4How booking works, and when you have the ticket
Paying is not the same as having the ticket issued. When you pay, your purchase enters our queue and the team issues it. It is usually quick, but it is not instant.
Your ticket exists when you receive the airline booking code. Until then you have a payment received, not a secured seat.
If the fare expires between your payment and the issue, we tell you and you have two options: pay the difference for the new price, or have everything you paid returned. We do not issue something different from what you bought without asking you.
5Changes and cancellations
What can be changed or refunded, and at what cost, is decided by the fare you bought, not by us. A basic fare normally allows no changes and no refund; a flexible one does. Those conditions are shown before you pay.
When a change or a refund does apply, the airline or the hotel charge their penalty, and we charge our handling service separately. We tell you how much it is before doing anything.
To ask for a change or a refund, write to us with your booking code. A person on the team handles this.
6Right of withdrawal
Law 1480 of 2011 gives five business days to withdraw from a purchase made at a distance. But that right does NOT apply to services provided on a set date, and a flight or a hotel night are exactly that.
We tell you plainly instead of promising it and denying it later: on a dated air ticket, the withdrawal right of article 47 does not cover you. What does cover you are the conditions of your fare, and some airlines allow cancelling at no cost within the first 24 hours.
If you bought something without a set date, write to us within five business days and we will process it.
7Reversal of the payment
Article 51 of Law 1480 lets you ask for the payment to be reversed when you were the victim of fraud, when the product does not match what you asked for, or when it was not delivered.
It is asked for within the five business days after you find out, from us and from your bank or card issuer. We cannot reverse a charge your bank made: what we do is give you everything you need to support it.
8Your part in this
The names on the ticket have to match those on the passport or the ID exactly. A misspelled name can stop you flying and correcting it almost always costs. Check them before you pay.
The travel documents are your responsibility: a valid passport, visas, exit permits for minors, vaccinations where they are required. We guide you if you ask, but we cannot confirm another country’s immigration requirements for you, and if you are denied entry there is no refund.
It is also on you to reach the airport with the time the airline asks for and to confirm your schedule before leaving: itineraries change.
9How far we answer
We answer for what we do: quoting you properly, charging you what we said, issuing what you bought and attending to you when something happens.
We do not answer for acts of the airline or the hotel, nor for unforeseeable events or force majeure: weather, strikes, airspace closures, decisions by authorities. In those cases our duty is to help you handle whatever can be handled.
Nothing stated here limits the rights Colombian law recognises for you as a consumer.
10Your personal data
We process your data under Law 1581 of 2012. What we keep, what for, who it is shared with and how to ask for it to be deleted is in our privacy policy, which is part of these conditions.
11Brand and site content
The name, the logo, the texts and the design of this site are ours. The airline and hotel brands belong to their owners and we use them only to identify their services.
You may use the site to search for and buy travel. You may not copy the content, extract it automatically or resell it without our written permission.
12Applicable law and claims
These conditions are governed by Colombian law. Any dispute is settled before the courts of Colombia.
Before that, write to us: most problems are sorted out by talking. If you are not satisfied, you can turn to the Superintendency of Industry and Commerce, which is the authority that supervises us.
If we change these conditions, the date above changes with them. What applies to your purchase is the version in force on the day you bought.
Is something here unclear? Ask us on Contact us